Returns & refunds
Last updated: January 2026. This policy applies to eligible consumer purchases made through nakedpassage.com.
Your right to cancel
For most distance purchases, UK consumers have a statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The standard cancellation period is 14 days from the day after you receive the goods, subject to the applicable legal exceptions.
To exercise your right to cancel, email [email protected] with your order number and enough information for us to identify the purchase.
Return condition
- Please return the product with its original box, documentation and supplied accessories.
- You may inspect the product as you would in a shop, but excessive handling that reduces its value may affect the amount refunded where permitted by law.
- Unless the item is faulty, damaged or not as described, the customer is responsible for the cost of returning it.
Refunds
Where a valid cancellation right is exercised, we will issue the refund within the timescales required by UK consumer law. We may withhold reimbursement until the goods are returned or you provide evidence that they have been sent back, where the law allows.
Standard outbound delivery charges are refunded where required by law; additional premium-delivery costs are not necessarily refundable.
Faulty, damaged or misdescribed goods
Your rights under the Consumer Rights Act 2015 are separate from the cancellation rights above. If an item is faulty, damaged or not as described, contact [email protected] and include photographs where helpful.
Return address
Returns Department, Unit 4, 36 Wrenford Yard, London N1 8QJ, United Kingdom
Email: [email protected]
Telephone: +44 (0)20 7946 0538