Privacy policy

Last updated: January 2026. This notice is intended to explain how personal data is handled under the UK GDPR and the Data Protection Act 2018.

Data controller

Controller: Harrington & Vale Timepieces Ltd
Trading brand: HARRINGTON & VALE
Registered office: 18 Calderwick Mews, Bloomsbury, London WC1X 8QZ, United Kingdom
Email: [email protected]
Telephone: +44 (0)20 7946 0538

Personal data we collect

Information you provide: name, telephone number, email address and, when an order is confirmed, delivery and billing information.
Technical information: IP address, browser and device information, pages visited, dates and times of access, and security logs.

We do not intentionally request special-category data for ordinary purchases.

Why we use your information

To respond to an order request and perform a contract — Article 6(1)(b) UK GDPR.
To comply with tax, accounting and other legal duties — Article 6(1)(c) UK GDPR.
To protect the website, prevent abuse and improve the service — legitimate interests under Article 6(1)(f) UK GDPR.
To send marketing where you have given valid consent — Article 6(1)(a) UK GDPR.

Who receives personal data

We may use service providers such as hosting companies, delivery partners, payment providers and professional advisers. They receive only the information needed for their role and must handle it lawfully.

International transfers

If personal data is transferred outside the United Kingdom, we will use an appropriate legal mechanism such as UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, where required.

Retention

Uncompleted enquiries: normally up to 12 months.
Order, accounting and tax records: retained for the period required by applicable UK law.
Marketing data: until consent is withdrawn or the data is no longer required.

Your rights

Depending on the circumstances, you may have rights of access, rectification, erasure, restriction, data portability and objection. To make a request, email [email protected].

You also have the right to complain to the UK Information Commissioner's Office (ICO).

Cookies

The site may use strictly necessary cookies and, where consent is required, optional analytics or advertising cookies only after the appropriate choice has been provided.